Effective Date: 04/02/25
1. Introduction
Twisted Roots Cannabis Dispensary (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website https://trcannabis.ca, visit our store, or use our services.
By accessing our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email, phone number, date of birth (for age verification), and ID verification data.
- Payment Information: Payment details processed through third-party providers.
- Order and Purchase Data: Products purchased, transaction history, and delivery information.
- Technical Data: IP addresses, browser type, cookies, and usage data for analytics.
3. How We Use Your Information
We use your data to:
- Verify your age and identity.
- Process orders and payments.
- Improve website functionality and user experience.
- Provide customer support.
- Comply with legal and regulatory requirements.
4. How We Protect Your Data
Your personal data is securely stored in our POS systems, which only authorized personnel at Twisted Roots have access to. We implement security measures such as encryption, restricted access, and regular audits.
5. Sharing Your Information
We do not sell or share personal data except with:
Third-party service providers (e.g., payment processors, marketing tools).
Legal authorities if required by law.
6. Your Rights & Choices
- Access & Update: You can request access to your data or request corrections.
- Opt-Out: You can opt out of marketing emails and cookies (see our Cookies Policy).
- Data Deletion: You may request that we delete your personal information, subject to legal obligations.
7. Contact Us
For privacy-related inquiries, contact us at:
- Phone: (905) 240-1782
- Email: [email protected]